What you'll do

  • Onboard and support new customers

  • Troubleshoot issues and provide guidance

  • Gather user feedback for product improvement

  • Build lasting relationships with users

Who you are

  • Excellent communication and problem-solving skills

  • Empathetic, patient, and user-focused

  • Experience in SaaS or tech support is a plus

  • Organized and proactive

What we offer

  • Competitive salary

  • Flexible remote work

  • Opportunities for growth

  • Supportive team culture

Benefits

Health & wellness

Comprehensive health coverage and wellness support.

Remote flexibility

Work from anywhere—Jet is a remote-first team.

Generous time off

Recharge with flexible vacation and paid holidays.


Learning & growth

Annual budget for courses, conferences, and personal development.


Tools & tech

Latest hardware and software to help you do your best work.


Team events

Virtual and in-person meetups to connect and have fun

Health & wellness

Comprehensive health coverage and wellness support.

Remote flexibility

Work from anywhere—Jet is a remote-first team.

Generous time off

Recharge with flexible vacation and paid holidays.


Learning & growth

Annual budget for courses, conferences, and personal development.


Tools & tech

Latest hardware and software to help you do your best work.


Team events

Virtual and in-person meetups to connect and have fun

Health & wellness

Comprehensive health coverage and wellness support.

Remote flexibility

Work from anywhere—Jet is a remote-first team.

Generous time off

Recharge with flexible vacation and paid holidays.


Learning & growth

Annual budget for courses, conferences, and personal development.


Tools & tech

Latest hardware and software to help you do your best work.


Team events

Virtual and in-person meetups to connect and have fun

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Apply for this job.

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